Contact Us
Labtician Ophthalmics Inc.
We are here to answer your questions!Let us know if you have any questions about our frames and products. One of our team members will reach out soon to answer your questions.
If you wish to speak directly to customer service please call 1.888.844.7992
Details about our Shipping and Returns Policy can be found below.
Shipping and Returns
Labtician offers free shipping on all new purchases over $80 (before applicable taxes), with shipping destinations within Canada placed on our website zienaeyewear.ca. Free shipping does not apply to repairs.
Return Policy
Your satisfaction is our #1 Priority and guaranteed. If you’re not completely satisfied, you may return it within 30 days for a complete refund or exchange. Eyewear returned for credit or exchange must be in unused and saleable condition including all original packaging, accessories, and proof of purchase. Eyewear with removable/fixed eyecup, that has been worn, abused, damaged, pet hair, cigarette smell or has any residue from facial products or medications, will be deducted $40 from the refund. If your eye care professional has added prescription lenses, any issues or concern must be addressed with that person.
Have questions? Prefer to order by phone? Our Ziena Customer Service Representative is happy to assist you at 1.888.844.7992
To process a return, please send the product with the included invoice to:
Labtician Ophthalmics Inc.
2140 Winston Park Drive, Unit 6, Oakville, ON L6H 5V5
Repairs & Warranty
Ziena and 7Eye frames are warranted against defect in materials or manufacturing for one year from the date of purchase. Labtician will repair or replace the defective part at its discretion. Eye cups and lenses are not covered by warranty due to wear and tear. If a warranty situation should occur before product use please contact our Customer Service Representative at info@zienaeyewear.ca or 1.888.844.7992
Repair Services
Labtician warranty claims must include proof of purchase. For repairs on frames that are no longer under warranty, a cost will apply. Contact our Customer Service Representative at info@zienaeyewear.ca or 1.888.844.7992 to request a repair authorization. For your protection only use an insured, traceable shipping method (e.g. Fedex, UPS, Purolator) to return stock to Labtician.
Please Ship All Warranties And Repairs To:
Ziena
Attn: Warranty Repair
2060 S. Haven Ave., Ontario, CA 91761
If you have any questions call us at: 1.866.484.0292 | 7:30am-4:30pm PST | Mon-Fri